FREQUENTLY ASKED QUESTIONS
WHAT SIZE ARE YOUR FIGURES?
We produce 15mm (1:100 scaled) and 28mm metal wargames figures. Items for sales are categorised by scale and range. If you'd like to see how our figures compare to that of other suppliers you can take a look at some comparisons here.
WHAT ARE THE PRODUCTS MADE FROM?
As a rule our figures are a metal amalgam. The vehicles are metal or resin.
ARE YOUR FIGURES PRE-PAINTED?
No, we only provide bare metal figures, though we can recommend a number of painting service providers. You may also find looking through our Customer Gallery useful for inspiration, check the image descriptions for more information.
DO THE FIGURES COME PAINTED AND ASSEMBLED?
All of our products are unpainted. The figures are mostly single pieces; there are a small number that require minor assembly, we would recommend a cyanoacrylate glue such as Superglue.
If you get stuck send us an email: email@example.com
WHAT ARE THE PAYMENT OPTIONS?
We accept PayPal and all major Credit and Debit cards. Just choose the option you prefer at the checkout & you will be automatically redirected to either PayPal or the WIX secure facilities.
WHAT IS YOUR RETURN POLICY?
Our full returns policy can be read here.
WHERE AND WHEN DO YOU SHIP TO?
We ship our products worldwide, available as both tracked & standard shipping. Shipping cost is dependent upon the size of your order & will be calculated once you proceed to purchase. Options for standard or expedited delivery are available.
Orders are shipped as soon as possible, this is generally within 7 calendar days; however, some orders may take longer where items need to be custom cast. There are also unfortunately some occasions where the realities of real life and/or the main work roles of the team may get in the way.
DO THE FIGURES COME WITH BASES?
The figures have integral bases; however, we would recommend rebasing the 28mm scale figures onto UK 1p-sized (20mm) bases. We have a test range of metal cast bases available on the website.
I RUN A STORE AND I WANT TO STOCK YOUR RANGES! WHAT SHOULD I DO?
We currently do not have any distributors but are always interested to hear from retailers so please email us firstname.lastname@example.org with as much information about your store as possible!